Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During periods of high demand, processing may take longer.

Once your order has been dispatched, you will receive a confirmation email containing tracking information when tracking is available.

ESTIMATED DELIVERY TIMES

Estimated delivery is generally 7–20 business days after dispatch. Delivery to remote locations or delays caused by customs, public holidays, severe weather, carrier disruptions or other circumstances outside our control may extend this timeframe.

Delivery estimates are provided as guidance and are not guaranteed. Any available shipping options and charges will be displayed at checkout before payment.

SHIPPING LOCATIONS

We ship to the destinations available at checkout. If your address is not accepted during checkout, we are currently unable to deliver to that location.

ORDER TRACKING

When tracking information is available, it will be sent to the email address provided at checkout. Tracking information may take several business days to update after dispatch.

Please contact us if your tracking information has not updated for more than 7 business days.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if you need to correct your address.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched. Additional shipping charges may apply if an order is returned because the address provided was incomplete or incorrect.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes or processing fees imposed by the destination country. Unless collected at checkout or required otherwise by applicable law, these charges are the responsibility of the customer.

Customs processing may cause delivery delays outside our control.

MULTIPLE SHIPMENTS

Items within the same order may be dispatched separately and arrive at different times. When available, separate tracking information will be provided for each shipment.

DELAYED, LOST OR DAMAGED ORDERS

If your order arrives damaged, or if it has not arrived within the estimated delivery period, contact us at gibsonstaggslouisensu4nq@outlook.com with your order number and relevant photographs where applicable.

We will review the matter and assist you in accordance with our Refund Policy and applicable consumer law.

RETURNS

Shipping-related return requests are handled in accordance with our Refund Policy:

/policies/refund-policy

CONTACT US

If you have questions about shipping or delivery, contact us:

Lune & Lace
Email: gibsonstaggslouisensu4nq@outlook.com
Phone: +61 483 854 828
Address: 73 Lawson Street, Hamilton NSW 2303, Australia